Responsible Gaming

Play safely and responsibly at supper baji

Enjoy the entertainment within your limits. supper baji believes that building healthy playing habits is every player's right and our responsibility.

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Not for those under 21

Casino and sports betting at supper baji is strictly for adults — you must be at least 21 years old to open an account and place bets. We follow an age verification process, and accounts belonging to minors are closed immediately.

Why responsible gaming matters

Online gaming and betting is a form of entertainment, but when it becomes a habit it can affect other areas of life. supper baji wants every player to play with enjoyment — without the risk of harm. That is why we provide a number of control tools that you can use at your own pace.

Ask yourself before you play: am I playing for entertainment, or to recover money I have lost? Repeatedly placing larger bets to chase losses is a warning sign. Reading our Terms and Conditions will explain how account management and limit-setting work.

Never wager an amount whose loss would cause difficulty in your daily life. Playing with money set aside for bills, rent, or household expenses is not appropriate at all.

If you want to understand your playing habits better or have any questions, our FAQ section contains a lot of useful information. It covers deposit limits, self-exclusion, and account management in detail.

Tools to keep yourself in control

Every account at supper baji has access to the limit-setting features below. Contact our support team directly to activate any of them.

Deposit Limit

Set a maximum amount you will deposit per day, per week, or per month. Once a limit is set, reducing it takes effect immediately; increasing it is subject to a waiting period.

Financial Control

Session Time Limit

Set a time limit for how long you play in one go. When the set time is up, the session ends automatically, helping to prevent extended uninterrupted play.

Time Management

Self-Exclusion

You can lock your own account for a set period (from one week to permanently). While self-exclusion is active, you will not be able to log in.

Account Protection

Betting History Review

View your transaction and betting history at any time. This shows how much time and money you have spent, making it easier to take action if needed.

Transparency

Contact the Support Team

Talk to our team via live chat or email, 24 hours a day, seven days a week. They provide support in both Bangla and English and can help you activate any control feature.

Direct Support

Reality Check

Pop-up messages at set intervals remind you how long you have been playing. This helps you stay aware of how your session is going.

Awareness

Recognise the warning signs of a problem

If you notice any of the following signs in yourself or someone close to you, it is important to act without delay.

Trying to recover lost money

Repeatedly increasing bets to try to "win back" losses after a losing run is a clear sign of addiction.

Playing with essential money

Using money meant for household expenses or bills for betting, or developing a tendency to borrow money to play.

Withdrawing from family and friends

Relationships with loved ones becoming strained due to gambling, or beginning to lie about it.

Restlessness when not playing

Feeling irritable, anxious, or low when unable to play — and feeling temporary relief when playing.

Neglecting work and studies

Neglecting professional or academic responsibilities because too much time is spent on gambling.

Gradually increasing bet sizes

Slowly increasing the amount or time spent betting in order to get the same "enjoyment" as before.

Protecting your family and loved ones

If there are minors in your home, make sure they cannot access your account. Use a strong password and do not leave your device unattended while logged in. Each supper baji account is personal — managing or using an account on behalf of someone else is against our policy.

If you think a family member is showing signs of problematic gambling, speak to them directly and encourage them to seek professional advice. You can learn more about supper baji's values and policies on our About Us page.

Set your financial limits in advance

Decide before you start playing — what is the maximum amount you will spend on gambling this week or month. When you reach that limit, take a break, whether you are winning or losing. Avoid the temptation to bet everything again after a win.

Remember, the outcome of slots or live casino games is entirely random — no "system" or "strategy" can change the result. Understanding the math behind games is a positive step; if you have any questions, ask our support team.

Where to find help

No matter how small the problem may seem, asking for help is a sign of strength. Take action through any of the options below.

supper baji Live Chat

Our support team is active on live chat 24 hours a day, seven days a week. For deposit limits, self-exclusion, or account lock — you can get immediate help in Bangla on any of these matters.

Email Support

Alongside live chat, you can also contact us by email. The team replies in both Bangla and English. Email address: [email protected]

Family and Professional Advice

Talk to a trusted family member or friend. If needed, seek advice from a mental health specialist or professional counsellor — this is not a weakness, it is the right decision.

supper baji's commitment

We do not just provide games — ensuring the safety of every player is also part of what we do.

  • No account is opened for anyone under 21 and age verification is mandatory.
  • Self-exclusion requests are processed promptly and no promotional messages are sent while the exclusion is active.
  • Reducing deposit and session limits takes effect immediately — no waiting required.
  • If signs of problematic gambling appear, our team reaches out on their own initiative to offer support.
  • Your personal information and transactions are kept secure with SSL encryption.
  • Our 24/7 Bangla-language support team is ready to guide you on responsible gaming at any time.

Responsible Gaming FAQ

Answers to the questions most commonly asked about responsible gaming are provided here.

Contact our 24/7 live chat or email and request self-exclusion. Tell us the duration you want (one week, one month, or permanent) and we will deactivate the account promptly. No promotional messages will be sent while the exclusion is active.

Yes, but a request to increase a limit does not take effect immediately — there is a waiting period, giving you time to reconsider. Reducing a limit always takes effect straight away.

Yes. Apart from permanent self-exclusion, you can also pause your account for a set period (for example, 24 hours, one week, or one month). Let us know via live chat and we will act quickly.

Start by speaking with them directly and with empathy — express concern rather than criticism. Encourage them to see a professional counsellor if needed. You can also let our support team know; we can advise on the steps that can be taken.

No. All casino and betting activity at supper baji is strictly for those aged 21 and above. Any account identified as belonging to a minor is closed immediately, and the associated balance is handled according to our policy.

When you request self-exclusion or account closure, you will be given the opportunity to withdraw any eligible balance in your account. Speak with us via live chat for full details on the process.