supper baji Privacy Policy

1 Introduction and Scope of Application

This privacy policy applies to all services, websites, and applications provided through the supper baji platform. When you open an account on our platform, play games, make a deposit or withdrawal, or contact our support team — certain information is collected from you. This document clearly describes the types of information collected, the purposes for which it is collected, and how it is used.

By using our platform, you are considered to have accepted the terms of this privacy policy. Alongside reading this policy, we also ask that you read our Terms and Conditions, as both documents are related to each other and operate together.

supper baji provides services exclusively to individuals aged 21 or older. We do not intend to collect information from any minor, and if such information is found, it will be deleted immediately.

2 What Information We Collect

supper baji collects user information in various ways. The types of information collected are described below:

2.1 Registration Information

Information you provide when opening an account:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Preferred language and method of communication

2.2 Transaction Information

Information collected during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay or bank transfer)
• Transaction amount and time
• Transaction reference number

2.3 Automatically Collected Information

Information automatically recorded while you use the platform:

• IP address and device type
• Browser information and operating system
• Login and logout times
• Cookie and session data
• Game play history and betting activity

2.4 Support Information

When you receive support through our live chat or email, the details of that conversation are stored. This includes your complaints, questions, and the details of the resolution provided.

3 Purpose of Using Information

supper baji uses collected information only for the following purposes:

• To complete account registration and identity verification
• To assist with processing deposits, withdrawals, and bonuses
• To ensure platform security and detect fraudulent activity
• To provide customer support
• To send relevant promotional information (with your consent)
• To improve user experience and enhance the quality of platform services
• To enforce responsible gaming policies and prevent harmful gambling behaviour

We do not sell your information to third parties. In necessary cases it may be shared with specific service providers — details of this are described in Section 5.

4 Cookies and Tracking Technology

Cookies and similar technologies are used on the supper baji platform. Cookies are small data files stored in your browser that improve your experience on future visits.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Remember your language preference and other settings.
• Analytical Cookies: Analyse platform usage patterns to improve services.

You can control cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

5 Information Sharing and Third Parties

We may share your information with others in a limited way in the following circumstances:

5.1 Service Providers

We use trusted third-party services for payment processing, technical infrastructure, and customer support. These organisations receive information only for specific tasks and they also follow strict privacy policies.

5.2 Legal Obligations

We may be required to provide information if required under applicable laws in Bangladesh or by the direction of a competent authority.

5.3 Fraud Prevention

In cases of suspicious transactions or fraud, necessary information may be shared with the relevant authority for the purpose of investigation.

Outside of the three cases above, none of your personal information is disclosed to any other organisation.

6 Data Security Methods

supper baji follows industry-standard technology and processes to protect your information:

• Data transfers are secured through SSL encryption
• Passwords are stored using strong hashing algorithms — they are not readable in plain text
• Access to sensitive information is restricted to authorised staff only
• Regular security audits are conducted
• Automatic alerts are in place for suspicious logins or transactions

However, no platform can guarantee 100% security on the internet. You also have a responsibility — do not share your password or OTP with anyone, and always log in from a secure network.

7 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period if required by legal obligations or for the resolution of disputes.

Transaction records, identity verification information, and account registration information are generally retained for five years from the date of account closure. After that, they are securely deleted.

8 Your Rights

As a user of the supper baji platform, you have the following rights over your own information:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide it within a set timeframe after receiving the request.

8.2 Right to Correct Information

If any information in your profile is incorrect, you may request a correction. We will make the necessary changes subject to proof of the correct information.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information immediately.

8.4 Right to Opt Out of Promotional Communications

You may stop receiving promotional messages at any time. Contact our support team to do so.

To exercise these rights, contact our support team via live chat or email. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

9 Responsible Gaming and Data Protection

supper baji believes that protecting a user's privacy and responsible gaming are deeply connected. By analysing your gaming patterns, we try to identify potentially harmful behaviour at an early stage.

Information collected for this purpose is used for the user's protection, not against them. Reading our responsible gaming guidelines will help you understand how supper baji values the wellbeing and mental health of its players.

10 Protection of Minors

All services of supper baji are exclusively for individuals aged 21 or older. We do not knowingly collect any information from minors.

Age is verified during the registration process. If information comes to our attention indicating that a user is under 21, that account will be closed immediately and the collected information will be deleted.

11 Policy Changes

supper baji reserves the right to update this privacy policy as needed. For any significant changes, we will post a notice on the platform and state the effective date of the new policy.

Continued use of the platform after changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

For answers to common questions about various aspects of our site, you can visit our Frequently Asked Questions (FAQ) section, where questions about accounts, payments, and privacy are answered.

12 Contact Information

If you have any questions, comments, or requests regarding this privacy policy, please contact us: